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Track your Order
Track your order by entering your Order ID and Email
Need Help with Orders?
- Ensure that the name, address, and zip/postal code entered in the “Payment Information” field is exactly as it appears on your card statement.
- Confirm that the credit card number, expiration date, and card verification number are correct.
What is a CVV Number and how do I find it?
What is the Billing Postal Code and why do I need it?
Yes, we do! Introducing CYO (Create Your Own), our platform for personalized creativity. CYO is your canvas for self-expression. Visit shop.gearlaunch.com to customize apparel, accessories, and more.
How can I use my own designs?
It’s simple! With CYO, upload your designs, photos, or artwork during customization. Check out shop.gearlaunch.com!
What products are available for customization?
CYO lets you personalize a wide array of products, from apparel to accessories. Explore the possibilities and craft your one-of-a-kind items. Check out our catalog of products, or reach out to cyo@gearlaunch.com if you don’t see what you need!
Is there a special offer for customization?
Absolutely! Visit us at shop.gearlaunch.com and, at checkout, apply promo code CUSTOM10 for 10% off!
What if I need assistance or have questions?
Absolutely! Visit us We’ve got you covered! If you have any questions or need help with customization, our support team at cyo@gearlaunch.com will be there for you. Your satisfaction is our priority. Ready to design your own? Explore CYO now. Let your creativity shine!
Sales Tax in the US and Territories
The tax rate applied to your order will be the combined state and local rates of the address where your order is delivered to or fulfilled from.
- Sales Tax is calculated on the total of your order, after discount.
- The amount of tax charged to your order depends on your shipping address.
- The tax shown at checkout will be for your default address, so this may change if you change your shipping address.
International Orders
The VAT tax rate is based on the destination country. Please note that additional customs and duty charges may apply if the order is over a certain threshold.
If you are shipping to a country outside of the US, you may be charged the applicable country tax rate. VAT charges apply to all orders shipped outside the US.
Can I remove Sales Tax or VAT?
Sales Tax and VAT are calculated by software that complies with current regulations for online purchases. We will always show you how much Sales Tax or VAT you will be charged when you go to checkout.
Please review your order before completing the payment; we are obligated to make this charge and cannot remove it.
Countries We Ship To
| AL | Albania |
| AD | Andorra |
| AG | Antigua and Barbuda |
| AR | Argentina |
| AW | Aruba |
| AU | Australia |
| AT | Austria |
| AZ | Azerbaijan |
| BS | Bahamas (the) |
| BD | Bangladesh |
| BB | Barbados |
| BE | Belgium |
| BM | Bermuda |
| BA | Bosnia and Herzegovina |
| BG | Bulgaria |
| CA | Canada |
| CR | Costa Rica |
| HR | Croatia |
| CY | Cyprus |
| CZ | Czech Republic |
| DK | Denmark |
| DM | Dominica |
| EG | Egypt |
| EE | Estonia |
| FI | Finland |
| FR | France |
| GE | Georgia |
| DE | Germany |
| GI | Gibraltar |
| GR | Greece |
| GL | Greenland |
| GD | Grenada |
| VA | Holy See (Vatican City State) |
| HK | Hong Kong |
| HU | Hungary |
| IS | Iceland |
| ID | Indonesia |
| IE | Ireland |
| IL | Israel |
| IT | Italy |
| JP | Japan |
| JO | Jordan |
| KZ | Kazakhstan |
| KR | Korea, Republic of |
| KG | Kyrgyzstan |
| LV | Latvia |
| LI | Liechtenstein |
| LT | Lithuania |
| LU | Luxembourg |
| MO | Macao |
| MK | Macedonia |
| MY | Malaysia |
| MV | Maldives |
| MT | Malta |
| MU | Mauritius |
| MX | Mexico |
| MD | Moldova, Republic of |
| MC | Monaco |
| ME | Montenegro |
| NL | Netherlands |
| NZ | New Zealand |
| NO | Norway |
| PK | Pakistan |
| PA | Panama |
| PE | Peru |
| PL | Poland |
| PT | Portugal |
| PR | Puerto Rico |
| QA | Qatar |
| RO | Romania |
| KN | Saint Kitts and Nevis |
| SM | Serbia |
| RS | Serbia |
| SC | Seychelles |
| SG | Singapore |
| SK | Slovakia |
| SI | Slovenia |
| ES | Spain |
| SE | Sweden |
| CH | Switzerland |
| TW | Taiwan |
| TZ | Tanzania, United Republic of |
| TH | Thailand |
| TN | Tunisia |
| TR | Turkey |
| TM | Turkmenistan |
| GB | United Kingdom |
| US | United States |
| UZ | Uzbekistan |
| VE | Venezuela |
| VN | Vietnam |
| VI | Virgin Islands, U.S. |
Contact your local post office.
We recommend calling them as soon as possible to see if they can help you update your address or hold the package for you to pick up at their office. You will need to give them the local tracking number, usually located to the right of the global carrier’s site.
Can you retrieve the package from the address it has been delivered to?
If you have access to the address or have contact with someone at the address, you can reach out to them to retrieve the package addressed to you.
Contact the reception desk at the delivery address.
If there is a reception desk at the delivery address (such as in an apartment complex or a business), you can contact the reception desk to ask them if they have received it. You can also contact them preemptively to ask them to keep the package addressed to you should it arrive there.
Unfortunately, we are not able to issue refunds or replacement orders where an incorrect address has been provided to us.
Why Does It Cost $10 to Get a Size Replacement?
All our products are made-to-order, and this small fee covers printing and shipping costs. Most print-on-demand companies ask for the original items to be returned- in such cases, the customers are responsible for shipping costs when sending the garment(s) back. We don’t! Once the process is completed, donate it, share it, or give it to a friend.
How Long Will it Take for My Replacement to Get to Me?
Your replacement will ship out in 3-5 business days from the date it was processed. Actual shipping times and delivery dates may vary depending on the local postal service in your area. For domestic orders, final delivery and tracking are handled by USPS.
If I Want to Return My Item and Get a Refund, Can I?
We will send a free replacement or look into a refund if you receive a product that is not as ordered and has been verified with a photo; no need to return it!
Because your purchase is custom printed exclusively for you, it will only qualify for replacement, return or refund if: (I) the product itself is flawed, (II) the quality of the printing is poor, or (III) the final product is notably different from the product presented on the order screen.
What is your policy?
We will send a free replacement or look into a refund if you receive a product that is not as ordered and has been verified with a photo; no need to return it!
Because your purchase is custom printed exclusively for you, it will only qualify for replacement, return or refund if: (I) the product itself is flawed, (II) the quality of the printing is poor, or (III) the final product is notably different from the product presented on the order screen.
If your purchase meets any of the above criteria, contact us within ten business days, and we will process a replacement at absolutely no cost to you as soon as the issue is verified. Pictures are required in most instances, so please do not discard the order or packaging until the review is completed. Please include the following:
- Your order number and the email address you registered on the shipping information.
- Photo(s) of the affected items(s). Please include a photo of the whole item and any other photos that may help identify the issue, including photos for:
- Apparel: the garment’s label and another with the full item clearly displayed. Include any size adjustments, as we cannot modify replacements once requested.
- Posters: send us an image of the entire poster lying on a flat surface.
- Phone cases: include pictures of both the case’s front and back.
- Other items: a photo showing the whole product and any relevant closeups.
- Any other relevant information.
What is your policy?
We will send a free replacement or look into a refund if you receive a product that is not as ordered and has been verified with a photo; no need to return it!
Because your purchase is custom printed exclusively for you, it will only qualify for replacement, return or refund if: (I) the product itself is flawed, (II) the quality of the printing is poor, or (III) the final product is notably different from the product presented on the order screen.
If your purchase meets any of the above criteria, contact us within ten business days, and we will process a replacement at absolutely no cost to you as soon as the issue is verified. Pictures are required in most instances, so please do not discard the order or packaging until the review is completed. Please include the following:
- Your order number and the email address you registered on the shipping information.
- Photo(s) of the affected items(s). Please include a photo of the whole item and any other photos that may help identify the issue, including photos for:
- Apparel: the garment’s label and another with the full item clearly displayed. Include any size adjustments, as we cannot modify replacements once requested.
- Posters: send us an image of the entire poster lying on a flat surface.
- Phone cases: include pictures of both the case’s front and back.
- Other items: a photo showing the whole product and any relevant closeups.
- Any other relevant information.
You may be able to request a refund or replacement under the Shipping Warranty if any of the following apply:
- You do not receive your package due to it being lost or stolen in transit (stolen off the porch)*
- You receive an order that is different than expected or damaged and have requested a refund**
* For the Shipping Warranty to apply to an item stolen off the porch, (i) a police report must be filed and provided to GearLaunch, (ii) the item must have been marked as delivered by the shipping carrier, and (iii) the address provided in the shipping information is correct. You must email a copy of the police report to warranty@gearlaunch.com with the title Shipping Warranty in the subject line.
**If your item is different or damaged, please email us a photo of your damaged item. You may also return the damaged item to GearLaunch, at the address we provide, but if the issue is verified with a photo, you don’t need to return it! We reserve the right to offer you a 50%-off-retail code with ordering instructions for items that were damaged due to the negligence of others.
All fees paid for the Shipping Warranty are nonrefundable and non-transferable.
Warranty timeframe: If a package is marked as delivered, any claim under this warranty must be sent to GearLaunch within 10 days of the delivery date. If an item is lost or stolen in transit, you have up to 30 days after the maximum estimated delivery date to file a claim under this Shipping Warranty.
Exclusions. This warranty applies to purchases made on a website connected with the GearLaunch Platform and tracked through a shipping carrier. This is not an insurance product, and there is no offer of insurance directly to you when using this warranty. This warranty does not apply if you provided the incorrect address on the shipping information. If you file a chargeback with your payment provider or bank, you will not be eligible for a refund under the Shipping Warranty.
The election of the Shipping Warranty service is entirely optional to you at the time of purchase. The coverage does not cover any single order over USD 150.00 in value. GearLaunch neither assumes nor authorizes any person to assume for it any obligation or warranty other than stated in these Terms and Conditions.
GearLaunch reserves the right to change the pricing of this service at any time. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value-added tax, customs duties, and excise duties.
Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display your total costs.
- Rush printing, expedited shipping, and shipping warranties options are available at an additional cost.
- Due to increased shipping rates around high volume times like holidays, an additional $0.35 surcharge may be added to cover the additional cost. Any surcharges will be visible in the checkout process.